With these 3 Tactics you will 10x your Chocolate Shop Sales in 30 Days
Your shop is operating with a limited budget, and when someone is added to the payroll, your whole business feels the effect. Most retail businesses focus on retail being filled with warm bodies. I get it, the doors are open and you need people to move chocolates off the shelves.
**The first experience with your chocolate brand will be with this PERSON**
(reminds me of a time when I visited a chocolate shop, I was greeted by a large man with dirty clothes on, tatoos on his neck and looked like he hadn’t washed his hair in a week – I found out later he was being paid $8.25 per hour – the poor guy could probably barely pay his rent let alone pay for shampoo)
Here’s how can you make progress in your retail employees today?
1. Develop the personality profile for your brand
2. Offer external training such as selling skills, negotiation skills and big picture thinking.
In addition, offering training on the Chocolate Industry and Cacao farming in general to provide your employee’s with more context will enable them to understand the value of chocolate and the rarity of this product. Offer trainings or outings to learn more about the business. Context is king, the more your employees know, the more insider knowledge they have to instill an excitement about the rarity and work that goes into the production of chocolate. I love how Dandelion Chocolates incorporates events and trips into their outreach for potential customers. So 10x of them!
3. Develop incentives for the employees that are related to the store’s overall goals.
Its called skin in the game.
If you sell bars or chocolates that are between $8 – $20 per item, your going to need all the support you can get when the economy takes a turn. The more they sell, the better it is for everyone, let them online network and offline network. Be in it together.
4. Hire Self-Starters.
When you are interviewing, are they interested in what you are selling. Do they show any passion for the product? Why are they wanting a job with you?
5. Surround yourself with those with a passion for chocolate.
6. Social selling skills
My phone (and your phone) is worth a million dollars. I can reach anyone on the globe at any time during the day.
With that being said, during slow times during the day or the slower summer season, allow your employees to whip out their phones and share on Instagram, Twitter, Facebook, Pinterest, Snapchat . . . not only should your employees be sharing but also reacting and responding (I have a great tip of how to pull people into your local store via Twitter that I share with my clients).
At first discovery, I find that most employers are scared of allowing their employees to be online during their shifts but being in the eyes and ears business . . your customers are online (not looking at billboards, newspaper ads or sign flippers).
We can fight it and talk about how we like how things used to be, but right now, if you are paying for expensive retail space, every minute that passes by, your company is paying rent, electricity, payroll taxes and more . . and you are sitting on inventory.
(gentle reminder: don’t do the 19 y.o. dude move where you try to close on the first move. Chat it up with people, don’t send a link to your store. Be social on social media y’all. Pleeeeeeeze)
Customers used to put their eyes on the Yellow Pages, they used to listen to commercials and look at billboards on the road – but for the last 6 years eyes and ears have now been paying attention to mobile devices, ipads, iPhones, laptops and every gadget around.
Attention has made a massive shift online. And if you are not adding an online component (and doing it well) to your marketing strategy you will fall behind. Fall behind in sales. Fall behind with your competition. And potentially fall behind with your rent.
Email marketing continues to be a work horse for retailers.
When done right, email marketing should represent 25% or more from your revenue attribution. What I discover with most chocolate shops, they create a facebook page, twitter account and throw up a website. Facebook posts are not seen by your entire fan base due to Facbook’s new algorithm, twitter is a non stop powerhouse that needs a lot of devotion to (see Retail tactic above) and websites are typically not optimized for success. As we reach the tipping point where nearly half of all messages are opened on mobile devices, email marketing must evolve just to keep up with the mobilized consumer.
Affiliate programs are appealing to advertisers such as a retail store or chocolate brand because there is no loss involved. It’s entirely based on “pay per performance.” In other words, you would pay for incremental sales, only.
At its heart, affiliate marketing is an online version of a sales structure that has been happening offline for decades. In its simplest form, it involves three primary components:
- A merchant, or someone with a product or service to sell
- An affiliate, or individual with the willingness and ability to sell that product to a particular audience
- A product or service
Look at this way, if you have the expense of a retail store (yup, thats you) you have to pay an employee whether or not they sell anything that hour (and typically no commission if they do more sales for you). If you add on affiliate marketing, your reach has now extended with a money motivator built in. The publisher earns more, the more they do outreach for you. Advertisers love affiliate marketing because it involves minimal risk. If a sufficient margin is built in as compensation for the affiliate, it becomes impossible to lose money. That’s because affiliates are generally only paid when a sale is completed (i.e., a lead is converted). Advertisers (or “merchants”) pay nothing for leads that don’t convert.
(you can start an affiliate program right now, right here)
–if you are not interested in affiliate, you can pay for inexpensive block ads on websites similar to mine, sponsored posts, paid reviews and many other low cost adv methods–
So the corporate trainer/digital marketer me wants to know . . . what questions do you have for me?
When I’m not out training Tory Burch, Match.com, Thomson Reuters or blogging away . . I welcome your emails via iReallyLoveChoc@gmail.com
One more thing, I have put together some FREE training that you can access from anywhere in the world. I love to teach and there so many awesome tools out there to do some of those things I mentioned above.
Sign up below for my FREE webinars –
#1 Learn to create high quality images for your online business
#2 How to grow your Facebook page without paying a dime
P.S. If you want want my help with any tactics above, we can set up a one-time call or I can help you over a longer period. Just let me know
P.P.S. Here’s a fun chocolate bar post to show you context in action